Terms & Conditions

1. Who we are

Nichy AI ("Nichy", "we", "us", "our") is an online learning platform that helps UK pupils in Years 3–6 prepare for primary school and 11+ entrance exams (GL, CEM, SET). Nichy AI is provided by the team behind nichy.ai. You can reach us any time at info@nichy.ai.

These Terms & Conditions form a legal agreement between you (the parent or guardian, referred to as "you" / "your") and Nichy AI. By creating an account, signing in, or using any part of the service you confirm that you have read, understood and accept these Terms and the Privacy Policy.

2. Accounts and who can use Nichy AI

Accounts are created and held by a parent or legal guardian on behalf of a child aged 7–11. Children must not register their own accounts; the parent account creates a child sub-account and shares the login with the child.

You're responsible for keeping your password (and your child's password) safe and for everything that happens under your account. If you suspect unauthorised access, please email us straight away.

We may suspend or close an account that breaks these Terms, abuses the AI tutor, or risks the safety of other users.

3. Subscription, pricing and free tier

Many parts of Nichy AI are free to use. Premium features (AI Marker for written work, full timed mock papers, unlimited AI Tutor, weekly progress reports) are offered on a paid subscription basis.

Current prices (incl. VAT where applicable):

• Standard — £9.99 per month or £99.90 per year (saves £19.98 vs. monthly) • Premium — £14.99 per month or £149.90 per year (saves £29.98 vs. monthly) • Free — £0, with 1 AI Marker submission per month

Payment is taken by Stripe Payments Europe Ltd. (a Stripe entity) on our behalf using your debit or credit card. We never see or store your full card number — Stripe holds your payment details securely under PCI-DSS Level 1.

All subscriptions auto-renew at the end of the billing period (monthly or annually as you chose) unless cancelled. You can cancel at any time from your /billing dashboard or by emailing info@nichy.ai — cancellation takes effect at the end of your current billing period, you keep premium access until that date, and you won't be charged again.

14-day right of withdrawal: under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from your first paid subscription to change your mind and get a full refund, even if you've started using the service. To exercise this right, email info@nichy.ai within 14 days — no reason required. Full details are in our Refund Policy at nichy.ai/refunds. Note: once you've used a premium feature (e.g. submitted to AI Marker, generated a study plan), you have given express consent to immediate performance, which means you may lose this 14-day right for the consumed portion. We will always refund the unused portion at our discretion if you're unhappy.

Price changes: we may change subscription prices from time to time. You'll be emailed at least 30 days before any change affects you, and the new price only takes effect on your next renewal — never retroactively. If you don't accept the new price, you can cancel before it applies.

Failed payments: if a renewal payment fails, we'll retry up to 3 times over 7 days following Stripe's standard schedule. If all retries fail, your subscription drops to the Free tier; you won't lose your account or your child's data.

4. How the AI features work

Nichy AI uses large-language models and other automated systems to mark written work, explain answers, generate practice questions and produce progress reports. These systems are best-effort tutoring aids — they're not a substitute for a teacher, school, or formal exam moderation. Marks and explanations may sometimes be incorrect, especially on edge cases.

To keep the bar high, our question banks and lesson content are reviewed and approved by experienced 11+ teachers before they reach your child. We treat this as a continuous process — teachers also audit a rolling sample of AI-marked answers and tutor conversations, and anything flagged in-app goes to a human for a second look.

We ask parents and children to use Nichy AI as a learning tool, to question its output, and to flag mistakes via the in-app feedback button so we can improve the system.

You agree not to use Nichy AI to generate content that breaks the law, harms others, infringes copyright, or that you'd reasonably consider unsafe for a 10-year-old.

5. Acceptable use

You and your child agree not to:

• upload anything you don't have permission to share, or content that infringes someone else's rights;

• reverse-engineer, scrape, or attempt to extract our question banks, AI prompts, or training data;

• use the AI tutor for non-educational purposes, abusive content, or anything that could harm children;

• share your account credentials, attempt to access another family's account, or interfere with the service.

6. Content, intellectual property and your data

Nichy AI's question banks, practice papers, branding, code, AI prompts and progress-tracking algorithms are owned by us. We grant you a personal, non-transferable licence to use them for your child's home-learning while your account is active.

Work your child uploads (handwritten answers, typed essays) belongs to your child. By uploading you give us permission to process it through our AI Marker and store it on your dashboard. We don't sell your child's work, and we don't use it to train third-party AI models without your explicit consent.

See our Privacy Policy (separate page) for full details on what we collect, why, how long we keep it, and your rights under UK GDPR.

7. Disclaimers and liability

We provide Nichy AI "as is" without warranties of any kind. We don't guarantee specific exam outcomes — passing the 11+ depends on many factors outside our control.

Nichy AI is an educational service. We are not a financial services firm and our subscriptions are not regulated by the UK Financial Conduct Authority. Payments are processed by Stripe under their own regulated permissions.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by negligence, or any liability that can't be limited by UK law.

Subject to the line above, our total liability to you (whether in contract, tort or otherwise) is limited to the amount you've paid us in the 12 months before the event giving rise to the claim, or £100, whichever is greater.

8. Changes to these Terms

We may update these Terms from time to time as we add features or to reflect changes in the law. We'll email you at least 14 days before any material change takes effect. If you don't accept the new Terms, you can close your account before they come into effect.

9. Children's online safety

Nichy AI is designed with the UK Children's Code (Age-Appropriate Design Code) in mind: no behavioural advertising, no third-party trackers in the child area, no public profiles, and chat between users isn't supported.

If you're ever worried about your child's safety while using Nichy AI, contact us immediately at info@nichy.ai. We have a clear safeguarding policy and respond within one working day.

10. Governing law

These Terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales, although as a consumer you may also be entitled to bring proceedings in your home country.